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Win Back Your Order - Terms and Conditions

Competition Details

Tom's Outdoors will randomly draw one order every month for orders placed during that month. Winners will be notified by phone or email and will receive a Tom's Outdoors Gift Voucher to the full value of their order. No promotional code required. No minimum or maximum order value. Winners may return items won for an exchange only. All other returns policy conditions apply. Excludes guided fly fishing services. 

Terms and Conditions

1. Eligibility

1.1. The competition is open to all customers who place an order on our website or in-store and are members of our mailing list.
1.2. Employees, agents, and affiliates of Tom's Outdoors and their immediate family members are not eligible to participate.
1.3. Multiple orders will increase chance of winning, winning order is selected on order number.
1.4. Excludes orders placed where a gift card has been purchased.

2. Competition Period

2.1. The competition runs from the first day to the last day of each month.
2.2. A new competition period begins at 12:00 AM on the first day of the month and ends at 11:59 PM on the last day of the month.

3. Entry

3.1. All customers who place an order during the competition period and are members of our mailing list are automatically entered into the draw.
3.2. Each order counts as one entry. Multiple orders within the same month increase the chances of winning. 

4. Prize

4.1. One order number will be drawn at random at the beginning of the following month.
4.2. The winner will receive a Tom's Outdoors Gift Voucher equal to the total cost of their winning order, including shipping fees and taxes, if applicable.
4.3. Tom's Outdoors Gift Voucher can only be redeemed on purchases of goods from tomsoutdoors.com.au. Gift cards can not be redeemed on Tom's Outdoors Guide Services.
4.4. Gift voucher will be issued within 7 days of winner notification.
4.5. The prize is non-transferable and cannot be exchanged for cash or any other alternatives.
4.6. Winners may return items won for an exchange only. All other returns policy conditions apply.
4.7. Only applicable on goods bought from Tom's Outdoors, excludes guiding services.

5. Winner Selection and Notification

5.1. The winner will be selected at random from a pool of order numbers from all eligible entries received during the competition period.
5.2. The winner will be notified via the email address provided with their order within five (5) business days of the draw.
5.3. If the winner does not respond within three (3) business days of the notification, Tom's Outdoors reserves the right to select an alternative winner.

6. Privacy

6.1. By participating in this competition, entrants agree to the collection and use of their personal information for the purpose of administering the competition and awarding the prize.
6.2. Personal information will not be shared with third parties without the entrant’s prior consent, except as required by law.

7. General Conditions

7.1. Tom's Outdoors reserves the right to modify or terminate this competition at any time without prior notice.
7.2. In the event of any dispute regarding the competition, the decision of Tom's Outdoors is final and binding.
7.3. By participating in this competition, entrants agree to be bound by these terms and conditions.

8. Limitation of Liability

8.1. Tom's Outdoors is not responsible for any technical issues, network failures, or any other issues that may cause an entry to be lost or not properly recorded.
8.2. Tom's Outdoors shall not be liable for any loss, damage, or injury of any kind resulting from participation in this competition or from the acceptance or use of the prize.

For any questions or inquiries regarding the competition, please contact our customer service team here.