Rewards FAQ

How Do I Participate?

Joining is easy! Just click the Create An Account here to get started. Once you're registered with our store, you'll have the opportunity to take part in all of the exciting ways we currently offer to earn points!

I've Purchased From Www.tomsoutdoors.com.au Before, How Come I Don't Have An Account?

Most people who have purchased from us have checked out via guest and therefore not created an account. You will need to create an account with our site to start accumulating points and redeeming rewards.

How Can I Earn Points?

*Earn 9 points for every $1 (excluding shipping) you spend in our store. You can also earn points by participating in other actives such as leaving a review or following us on instagram.

What Can I Redeem My Points For?

Glad you asked! We want to make it easy and fun to redeem your hard-earned points. Just click the rewards app to view all of our reward options in the bottom right corner of your screen. All rewards expire 6 months after being issued. Reward coupons can not be used on sale items or combined with other discounts. 

$5 Off Coupon (Minimum spend $20).

$10 Off Coupon (Minimum spend $40)

$25 Off Coupon (Minimum spend $100)

$50 Off Coupon (Minimum spend $200)

$100 Off Coupon (Minimum spend $400)

How Do I Redeem My Points?

Exchanging your points for great rewards couldn't be easier! Just click the rewards app to view all of our exciting reward options in the bottom right corner of your screen.

Can I Redeem More Than One Offer At Once?

Unfortunately the system isn't smart enough to allow more than one offer to be redeem at a time.

How Do I Check My Points Balance?

Your up-to-date points balance is always displayed in the top the rewards app (when you are are signed in). Please sign in here.

Does It Cost Anything To Begin Earning Points?

Absolutely not! Sign up is 100% free, and it will never cost you anything to earn points.

Do I Have To Enroll Or Register In Individual Promotions?

Once you register for an account, you're all set – we don't require you to register for individual promotions in order to be eligible. Just fulfill the requirements of a promotion, and we'll post the points to your account immediately!

How Long Will It Take For Points To Post To My Account?

You should receive points in your account instantly once you complete a promotion!

Do My Points Expire?

We're afraid nothing lasts for ever. Your points will expire after 2 years of inactivity.

What Happens To My Points If I Make A Return?

When you return an item, you lose the associated credit you originally earned by buying the item in the first place.

How Do I Contact Support If I Have Questions About My Points?

Our team is ready and waiting to answer your questions about our rewards program! Just send us an email and we'll be in touch.

I'm Very Close To Earning A Reward. Can I Buy Extra Points To Get There?

We currently require you to have enough points to redeem any of the awards you see listed on this rewards page.

Can I Receive Points For Past Purchases?

You must be a member to accumulate points and points can not be retrospectively added to past purchases. 

What If I Don't Want To Receive Promotional Emails?

From time to time, you'll receive program-related emails from us. If you'd prefer to not receive those types of emails anymore, just click the 'Unsubscribe' button when you receive your next email.

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