Shipping policy

COST OF SHIPPING

We deliver Australia wide! And because Australia is so wide, shipping rates are determined by your location and the weight/size of your order. Shipping costs and options will be calculated in your shopping cart and added to the order total when checking out.

SHIPPING AND DISPATCH TIMES

See below for estimated (not guaranteed) shipping times:

Standard Shipping	4-10 business days
Express Shipping	2-5 business days

Please note, shipping times may vary depending on location, demand on the postal network or other variables like natural disasters. Remote regions of Australia can take double the estimated time. 

Australia Post's next day shipping guarantee is currently suspended. Visit Australia Post’s website for more information.  

SIGNATURE ON DELIVERY

All orders are sent via Australia Post with signature on delivery. Australia Post has updated their signature on delivery process as a result of Covid-19. Someone will still need to be home to receive the delivery but a physical signature is not required. The postie will ask for and record a name to confirm the delivery on their handheld device and then will leave the item at the door. 

If no one is home to receive your parcel, a collection card will be left and the parcel will be taken back to your local post office for you to pick up. If your parcel is not collected after 10 days it will probably be sent back to us. Be sure to contact us if you are unsure as to where your parcel is located. 

DELIVERY REQUESTS

If you prefer, you can request for your parcel to be ‘Safe Dropped’ or add any other delivery preferences to the delivery note section when checking out. Please note, once your parcel leaves our premises, we don’t have control over what happens and whether or not the postie will follow your requested instructions. 

ORDER TRACKING

Once the post office has received your parcel, you’ll receive an email notification with a tracking ID. If you haven’t received an email, contact us and we’ll get it to you straight away. 

If your parcel tracking has not been updated in 10 business days please contact us within 30 days of your shipping date so we can initiate an inquiry with Australia Post. 

IN-STORE PICKUPS

Our store is located in Tumut, NSW. We’re roughly halfway between Melbourne and Sydney and only half an hour off the Hume Highway. Our store is open 9:00am - 5:00pm Monday to Friday and Saturdays 9:00am - 1:00pm (excluding public holidays). 

If you wish to pick up in-store make sure to choose this option when checking out.

CARE AND HANDLING

This is something we take great pride in, we always have and always will. 

We take great care when we pack your gear and each item is handpicked and packed by a real person who loves what they do. If something arrives to you damaged, please contact us as soon as possible and we’ll sort it out for you.

INTERNATIONAL SHIPPING

If your country is available your shipping charge will be calculated at checkout. Please note that we will accept returns from international orders but return postage must be paid by the customer.  Please beware that you may be liable for local import duties and taxes when your item arrives in your country, check with your local authorities.

Expect delays when ordering internationally due to the difficulties of freight networks as a result of Covid-19 restrictions.