Price Match Guarantee
Best Price Guarantee*
We'll match any Australian based competitor's published price (the price currently listed on an authorised retailer's website in Australia) for an identical item (same size, colour and year) that is in stock on the retailer's site and is in new condition. The price must include GST.
If you found the better price on one of our competitor's sites, contact us within 48 hours of placing your order and we'll credit the difference via the payment method used with the order (auction sites such as eBay do not apply).
Please contact us for a price match.
We gladly match the price with the following guidelines:
*The Best Price Guarantee is valid on:
- Any exact, identical brand name model sold online by an Authorised Australia dealer as designated by the official distributor/manufacturer. Colours and sizes must be identical.
- Any item currently in stock and available for purchase on another website that is also available in the same size, style, and colour on www.tomsoutdoors.com.au
- We include all applicable shipping and other costs of the other website to make a proper cost comparison.
- The business being matched must have an Australian ABN and it be clearly displayed upon their website.
- We will not match websites that do not have Australian Contact details clearly displayed.
- The Best Price Guarantee is limited to within 48 hours after you placed your order on www.tomsoutdoors.com.au
When does the Best Price Guarantee not apply?
We are unable to offer the Best Price Guarantee under the following circumstances (including, but not limited to):
- The offer cannot be combined with a promotion code. Special promotions such as coupon codes, rebates, gift certificates and " buy one, get one free " are not eligible for the Best Price Guarantee.
- The difference amount is minimum 1 AUD
- We do not honour other retailers' misprinted or falsely advertised prices for the Best Price Guarantee.
- Purchases for resale or commercial purposes are not eligible for the Best Price Guarantee.
- This offer does not apply to items advertised below our cost.
- Items on websites that are auction sites, unauthorised dealer sites and/or discount sites. Items that are out of stock, open-box, clearance, outlet centre products and/or refurbished items.
- Items that are not in stock, ready for shipping on other websites
What happens after I submit my request?
Within 14 days of your purchase date, Tom Outdoor's will verify and match the lower price and credit your credit card for the price difference assuming the above requirements apply and are met. The item must be currently available on www.tomsoutdoors.com.au in the same size, style, and colour.
If you have not made your purchase at the time of applying for the Best Price Guarantee, we can place the order for you at the matched price upon approval.
Price difference applies to the full cost of the item including tax and shipping (subtracting any promotions). There's a limit of one guarantee claim per item, per order. The difference amount is minimum 1 AUD.
We reserve the right to verify another online company's product availability, authorised dealer status, and price before issuing a price match credit.